Privacy Policy

1. Introduction

This Privacy Policy applies to Quartzen ("we", "us", "our"), a watch repair workshop operating at 94 Damnoen Kasem Road, Hua Hin, Prachuap Khiri Khan 77110, Thailand. It covers personal data collected through our website at quartzen.world and through direct contact with our workshop.

If you have questions about how we handle your data, please write to us at [email protected].

2. Data We Collect

We collect only the information needed to respond to your enquiry or carry out a repair service you have requested:

• Name and contact details — collected when you fill in our contact form or call the workshop. Includes your name, email address, and phone number if provided.
• Service enquiry details — a description of your timepiece and the work you are considering, submitted through the contact form or by email.
• Website usage data — standard server logs and analytics data, including your IP address, browser type, pages visited, and referring URL. This data is collected in anonymised or pseudonymous form where possible.
• Cookie data — preferences and consent choices stored in your browser's local storage. See Section 5 and our Cookie Policy for details.

We retain contact and service records for up to 3 years from the date of last contact. Website analytics data is retained for up to 14 months.

3. How We Use Your Data

Personal data collected through this website is used for the following purposes:

• Responding to enquiries and providing quotations for repair services.
• Communicating the status of a repair, sourcing of parts, or collection arrangements.
• Improving the content and usability of this website using aggregated analytics data.
• Complying with applicable laws in Thailand and, where relevant, international data protection frameworks.

We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share your data with service providers who assist with website hosting or analytics, under contractual data processing agreements that restrict their use of your information.

4. How We Protect Your Data

• Our website is served over HTTPS with TLS encryption in transit.
• Workshop records are stored on password-protected devices accessible only to workshop staff.
• Email communications containing personal data are handled through reputable providers with standard encryption.
• In the unlikely event of a data breach that presents a risk to your rights, we will notify affected individuals and relevant authorities within the timeframes required by applicable law.

5. Cookies

This website uses a small number of cookies and browser storage entries to support basic functionality and, with your consent, to measure website usage. The categories used are:

For full details and preference controls, see our Cookie Policy.

6. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and applicable international frameworks, you have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — request deletion of your data where there is no longer a legitimate reason to retain it.
• Data portability — receive your data in a structured, commonly used format.
• Objection — object to processing based on legitimate interests.
• Withdraw consent — where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you believe your rights have not been respected, you may also raise a complaint with Thailand's Personal Data Protection Committee.

7. External Links

Our website may contain links to external sites for your convenience. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies separately.

8. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted data to us, please contact us and we will arrange for its deletion.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. Updated versions will be published on this page with a revised date. Continued use of the website after an update constitutes acceptance of the revised policy.